Warranty Policy

Reflective Apparel Factory offers a 100% guarantee that the product is free from manufacturing defects. We will replace or refund payment for any obvious manufacturing defect.  Each garment carries a label verifying this compliance and indicating the normal life expectancy of the garments.


The garments specified in this bid are compliant for various wash cycles for the background fabric.  The customer must follow the manufacturer’s guidelines for care that are noted in the label.


As garments will be worn and utilized in a vibrant workplace, they will be subjected to varying degrees of wear and tear.  Garments need to be routinely inspected by a competent person to determine when replacement is necessary.


Decorated or personalized items are non-returnable.  It is the customer’s responsibility to inspect the merchandise within 20 days of receipt of items.  Reflective Apparel Factory cannot authorize the return of any merchandise that has been in the customer’s possession for 20 days or more.


The customer must call for a return authorization number prior to returning the merchandise.